{"id":18700,"date":"2021-02-15T12:17:06","date_gmt":"2021-02-15T06:47:06","guid":{"rendered":"https:\/\/mcq-questions.com\/?p=18700"},"modified":"2022-03-02T11:11:37","modified_gmt":"2022-03-02T05:41:37","slug":"ncert-solutions-for-class-12-business-studies-chapter-12","status":"publish","type":"post","link":"https:\/\/mcq-questions.com\/ncert-solutions-for-class-12-business-studies-chapter-12\/","title":{"rendered":"NCERT Solutions for Class 12 Business Studies Chapter 12 Consumer Protection"},"content":{"rendered":"

Detailed, Step-by-Step NCERT Solutions for 12 Business Studies<\/a> Chapter 12 Consumer Protection Questions and Answers were solved by Expert Teachers as per NCERT (CBSE) Book guidelines covering each topic in chapter to ensure complete preparation.<\/p>\n

Consumer Protection NCERT Solutions for Class 12 Business Studies Chapter 12<\/h2>\n

Consumer Protection Questions and Answers <\/span>Class 12 Business Studies Chapter 12<\/h3>\n

True Or False<\/span><\/p>\n

State whether the following statements are true or false.<\/p>\n

(i) Consumer Protection has a moral justification for business.
\nAnswer:
\nTrue.<\/p>\n

(ii) In addition to rights, a consumer also has some responsibilities.
\nAnswer:
\nTrue.<\/p>\n

(iii) A complaintcan to be made to a District Forum when the value of goods.or services in question, along with the compensation claimed, exceeds its. 2.1 Lakhs.
\nAnswer:
\nFalse.<\/p>\n

\"NCERT<\/p>\n

(iv) The Consumer Protection Act provides for six consumer Rights.
\nAnswer:
\nTrue.<\/p>\n

(v) ISI is the quality certification mark used in case of food products.
\nAnswer:
\nFalse.<\/p>\n

(vi) Under the Consumer Protections^ a complaint can be filed by a consumer for a defective good aiq ais0 for deficiency in service.
\nAnswer:
\nTrue.<\/p>\n

Short Answer Type Questions<\/span><\/p>\n

Question 1.
\nExplain the importance of consumer Protection from the point of view of business.
\nAnswer:
\nImportance of Consumer Protection : Consumer protection has a wide agenda. It not only miuc[es educating consumers about their rights and responsibility, but is0 helps in getting their grievances readressed. It not only requires, judicial machinery for protecting the interests of consumers but also requires the consumers to get together and form themselves into consumers associations for protection and promotion of their interests.<\/p>\n

At the same time, consumer protection has a special significance for business too. From the point of view of business . A business must also lay emphasis on protecting the consumers and adequately satisfying them. This is important because of the following reasons<\/p>\n

\"NCERT<\/p>\n

1. Long-term interest of business Enlightened business realize that it is in their long-term interest to satisfy their customers. Satisfied customers not only lead to repeat sales but also provide good feed back to prospective customers and thus, help in increasing the customers base of business. Thus, business firms should aim at long\u00acterm profit-maximisation through customer satisfaction.<\/p>\n

2. Business uses society’s resources :- Business organisations use resources which belong to the society, thus, they have a responsibility to supply such products and render such services which are in public interest and would not impair public confidence in them.<\/p>\n

3. Social Responsibility :-Abusiiess has social responsibilities towards various interest groups. Bupbess organizations make money by selling goods and providing sences to consumers. Thus, consumers form an important group amon? the many stake holders of business and like other stake holders, meir interests has to be well taken care of.<\/p>\n

4. Moral Justified*011ft is the moral duty of any business to take care of consul1^s interests and avoid any form of their exploitation. Thus J business must avoid unscrupulours, exploitative and unfair tradepmetices like defective goods and unsafe products, adulteration.\u2018alse and misleading advertising, hoarding, black marketing ec-<\/p>\n

5 government Intervention :- A business engaged in any form of expaltative trade practices would invite government intervention or aoon. This can impair and tarnish the image of the company. Thus, its advisable that business organisations voluntarily resort to such .jractices where the customer’s needs and interests will well be taken care off.<\/p>\n

Question 2.
\nEnumerate the various Acts Passed by the Government of India which helps in protection of Consumers interests.
\nAnswer:
\nThe Indian Legal Framework consists of a number of regulations which provide protection to consumers. Some of these regulations are as under.<\/p>\n

1. The Consumer Protection Act, 1986 : The Consumer Protection Act, 1986 seeks to protect and promote the interests of consumers. The Act provides safeguards to consumers against defective goods, deficient services, unfairtrade practices, and other forms of their exploitatioin.<\/p>\n

The Act provides for the setting up of a three-tier machinery, consisting of District Forums, State commissions and the National commissions. It also provides for the formation of Consumers Protection Council in every District and State, and at the Apex level.<\/p>\n

2. The Contract Act, 1872 The Act lays down the conditions in which the promises made by parties to a contract will be binding on each other. The Act also specified the remedies available to parties in case of breach of contract.<\/p>\n

3. The Sale of Gopds Act, 1930 The Act provides some safeguards and reliefs to the buyers of the goods in case the goods purchased do not comply with express or implied conditions or warranties.<\/p>\n

4. The Essential Commodities Act, 1955 : The Act aims at controlling production, supply and distribution of essential commodities checking inflationery trend in their prices and ensuring equal distribution of essential commodities. The Act also provides for action against anti-social activities of frofitbeers, boarders and black-marketers.<\/p>\n

5. The Agricultural Produce (Grading and Marketing) Act, 1937 : The Act prescribed grade standards for agricultural commodities and live-stock products. The Act stipulates the conditions which govern the use of standards and lays down the procedure for grading, marketing and packing of agricultural produce. The quality mark provided under the Act is known as AGMARK, an acronym for Agriculatural Marketing.<\/p>\n

6. The Prevention of Food Adulteration Act, 1954 The act aims to check adulteration of food articles and ensure their purity so as to maintain Public Health.<\/p>\n

\"NCERT<\/p>\n

7. The Standards of Weights aVid Measures Act, 1976 : The provisions of this Act are applicable in case of those goods which are sold or distributed by weight, measures or number. It provides protection to consumers against the malpractice of under-weight or under-measure.<\/p>\n

8. The Trade Marks Act, 1999 The Act has repeated and replaced the Trade and Merchandise MarksAct, 1958. The Act prevents the use of fraudulent marks on products and thus, provides protection to the consumers against, such products.<\/p>\n

9. The Competition Act, 2002 The Act has repeated and replaced the Monopolies and Restrictive Trade practices Act, 1969. The Act provides protection to the consumers in case of practices adopted by business firms which hamper competition in the market.<\/p>\n

10. The Bureau of Indian Standards Act, 1986 : The Bureau of Indian Standards has been set up under the Act. The Bureau has two major activities: Formulation of quality standards for goods and their certification through the BIS Certification Scheme.<\/p>\n

Manufacturers are permitted to use the ISI Mark on their products only after ensuring that the goods conform to the prescribed quality standards. The Bureau has also set up a grievence cell where consumers can make a complain about the quality of products carrying the ISI Mark.<\/p>\n

The most important of these regulations is the Consumer, Protection Apt which provides for consumer rights and helps consumers in getting their grievances redressed for any shortcoming in the goods purchased or services availed.<\/p>\n

Question 3.
\nWhat are the responsibilities of a consumer?
\nAnswer:
\nResponsibilities of Consumers :-
\nA consumer should keep in mind the following responsibilities while purchasing, using and consuming goods and services.<\/p>\n

1. Beaware about various goods and services available in the market so that an intelligent and wise choice can be made.<\/p>\n

2. Buy only standardized goods as they provide quality assurance. Thus, look for ISI Mark on electrical goods. FPO Mark on food products, Hallmark on jewellery etc.<\/p>\n

3. Learn about .the risks associated with products and services, Follow, manufacturer’s instructions and use the products safely.<\/p>\n

4. Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates etc. ,<\/p>\n

5. Assert yourself to ensure that you get a fair deal.<\/p>\n

6. Be honest in your dealings, choose only from legal goods and services and discourage unscrupulous practices like black-marketing, hoarding etc.<\/p>\n

7. Ask for a cash memo at the time of purchase of goods or services. This would serve as a proof of the purchase made.<\/p>\n

8. File a complaint in an approapiate consumer forum in case of a shortcoming in the quality of goods purchased or services availed. Do not fail to take an action even when the amount involved is small.<\/p>\n

9. Form Consumer Societies which would play an active part in educating consumers and safeguarding their interests.<\/p>\n

10. Respect the Environment. Avoid waste, littering and contributing to pollution.<\/p>\n

\"NCERT<\/p>\n

Question 4.
\nWho can file a complaint in a Consumer Court?
\nAnswer:
\nA complaint before the appropriate Consumer Forum can be made by ,<\/p>\n